Terms and Conditions

Creaciones Angelita provides this site to provide excellent service to its customers. Please read the following rules that govern your use of creacionesangelita.myshopify.com, which you accept when accessing it. If you do not agree, please do not use it. We reserve the right to update or change the Terms and Conditions at any time without prior notice, which is why we recommend that you read this section each time you use this site.

RESTRICTIONS OF USE

All content you see and hear on the site creacionesangelita.myshopify.com including, for example, images, site design, illustrations, graphics are the intellectual property of Creaciones Angelita . The content of the site creacionesangelita.myshopify.com is intended for the personal, non-commercial use of the users of this site. You may download, print or save selected portions of the content we provide you but under the following conditions:

  • That the use is personal, without any commercial purpose.
  • Do not copy or reproduce the content in any medium.
  • Do not alter or modify any trademark in any way.

Creaciones Angelita is a registered trademark. No right, title or interest in any content or materials is transferred to you as a result of the aforementioned activities. Creaciones Angelita has full intellectual property rights to any content you download, reproduce, print, redistribute or save from this site.

All content on the creacionesangelita.myshopify.com website is the exclusive property of Creaciones Angelita , including, but not limited to, reproductions of articles, graphic design, logos, images, texts, illustrations, photographs, trademarks and other distinctive signs, in any of the programming languages ​​used or usable, as well as all software for the operation and development of the website. Reproduction, distribution, communication to the public, making available to the public, transformation, transfer and any other act or modality of exploitation, in any online or offline format that has not been expressly authorized by the owner of the exploitation rights, are expressly prohibited.

Creaciones Angelita does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the website, and the services and products offered.

In the case of data or content provided by the user to the website creacionesangelita.myshopify.com, the user grants Creaciones Angelita the non-exclusive right, free of copyright and/or intellectual property rights, in perpetuity, irrevocable and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display said reviews and comments throughout the world and in any media.

All trademarks and service names appearing on the website creacionesangelita.myshopify.com are registered trademarks and property of Creaciones Angelita .

PRICING POLICY

At Creaciones Angelita , our commitment is to offer convenience, service and availability of products online every day at attractive prices, with some limited-time merchandise offers at promotional prices.

COLORS

Creaciones Angelita has made an effort to display the colours of the garments as close to reality as possible. However, the colour of the garments that appear on the screen may be subject to variations depending on the quality of your computer monitor. In this sense, Creaciones Angelita cannot guarantee that the colours that appear on your monitor are faithful to reality.

TERMINATION OF SERVICE

The terms and conditions apply whether you access the site, are in the process of registering or are in the process of purchasing. creacionesangelita.myshopify.com may terminate the service at any time without prior authorization. The provisions relating to copyright, trademarks, liability, limitation of liability, indemnification and miscellaneous, do not disappear with this termination.

COMMUNICATION

creacionesangelita.myshopify.com may deliver information to you via email, text messages to your mobile device, general notices on the site, or by written communication sent by physical mail to your address of record.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using the creacionesangelita.myshopify.com site, you agree that you are bound by the Terms and Conditions, and all applicable laws will govern and be interpreted in accordance with Colombian laws.

USE OF THE SITE

Harassment in any manner or form of the site, including via email and chat or by obscene or abusive language is strictly prohibited.

Impersonation is prohibited, including for licensed officers or employees, the host, or representative of Creaciones Angelita , as well as other members or visitors.

You may not upload to, distribute, or otherwise publish through this site any content which is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, unlawful, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to civil liability or violate any law.

Commercial content to solicit others to join or become members of any other commercial online service or organization is prohibited.

For a better shopping experience in our online store and to ensure that the version of the site you are viewing is the most recent and functional, we recommend using the following browsers: Chrome: 41.0. or higher, Firefox: 37.0 or higher.

LINKS TO THIRD PARTIES

In an attempt to provide more value to our visitors, Creaciones Angelita may choose various third party websites to access from. However, even if the third party was contracted by Creaciones Angelita , we have no control over these sites, which may have privacy and data collection practices that are different and independent from ours. Creaciones Angelita has no responsibility or liability for these third party policies or actions, and is not responsible for the privacy practices or the content of such websites.

RESPONSIBILITY

This site, the materials and products displayed on it are presented as is and without warranties of any kind, either express or implied.

Creaciones Angelita disclaims warranties and representations to the extent permitted by Colombian law, including but not limited to warranties of merchantability and fitness for a particular legal purpose.

Creaciones Angelita does not guarantee that the functions contained in the site may not be subject to interruptions or errors, nor that all defects will be corrected, nor that the site or the server is free of viruses or other dangerous components.

Creaciones Angelita makes no warranties or representations regarding the use of the materials in this site in terms of their accuracy, adequacy, usefulness, timeliness, reliability or otherwise. These limitations may not apply to you.

SHIPPING POLICIES

At creacionesangelita.myshopify.com, we are committed to meeting delivery times, so if you are not present to receive your order on the day it arrives and you give us authorization at the time of purchase, the carrier will be authorized to leave it at the gate of the address indicated. We know how important it is to you and that you would not like to wait until the next opportunity to receive it.

At Creaciones Angelita we want to ensure that your order is delivered within the agreed time. If we need to contact you to notify you of any new developments regarding your order and we are unable to find you within a month, we will proceed with a refund. If payment was made by credit card, the entity in charge will be asked to reverse the payment. If payment was made by debit card, we will send a voucher for the value of your purchase to your personal email.

In our online store we want to deliver your order in the shortest possible time, which is why our delivery promise is 3 to 8 business days. Occasionally, new developments occur that prevent us from fulfilling our promise, however we want to guarantee that this time will not exceed the 30-day period granted by the Consumer Statute for the delivery of your purchase.

How many days will it take to receive my order?

Delivery time starts counting after confirming your payment. For national shipments it will be one (3) to five (8) business days. If you make your purchase on a Saturday, Sunday or holiday, it will be shipped the next business day.

How can I make a change?

To request a product exchange you must meet the following conditions:

  • The maximum period to request a change will be sixty (30) calendar days counted from the date of delivery of the products.
  • Accessories, tights and bodysuits cannot be exchanged.
  • If it is a change of size or color, the customer must assume both shipping costs (return freight and reshipping freight of the package).
  • Exchanges of products purchased on sale or promotion are not accepted.

IMPORTANT: The product must be in perfect condition, in its original packaging, with the original labels and accessories, and must not be used, washed, modified or altered. Items that do not meet the conditions listed above will be returned under the buyer's responsibility.

The change can be requested through any of the contact methods indicated below: WhatsApp 3203874355 informing the full name and information that you consider relevant to your request.

Creaciones Angelita will respond to your request within a period of no more than ten (10) business days.

For the purposes of requesting a change we recommend that you take into account:

  • It is important to try on clothes before removing the tag.
  • In accordance with the provisions of the applicable current regulations, for any changes made, Creaciones Angelita may charge a fee for the transportation service required for the return and delivery of the products to be exchanged, which will be announced at the time of responding to your request.

Once the change request has been made with the necessary data, the compliance with the requirements and the appropriateness of the change will be analyzed. If appropriate, the change will be sent.

Once we receive your product back at our warehouse, we will verify its condition. Creaciones Angelita will have 5 business days to inform you if your product meets the established criteria.

If your product does not meet the criteria of our exchange and return policy, we will inform you of the reason why the exchange is not valid and the product will be returned to the initial shipping address.

As a general rule, Creaciones Angelita does not refund money and if it is considered feasible, it will do so by issuing coupons equivalent to the purchase.

The times to formalize the change of products:

Exchange of approved product for size or color: it will be dispatched 5 business days after having analyzed compliance with the requirements. In any case, the delivery times of the product sent for exchange will be subject to the availability of said product within the inventory.

When, by virtue of the approved change, the issuance of an equivalent coupon to make a new purchase is agreed with the client, it must be through Instagram or WhatsApp, NOT through our website.

Do the garments have a guarantee?

The warranty period for quality defects is 30 days from the moment you receive the product. Customers should read the instructions for use and washing and the use and care labels very carefully.

CARE RECOMMENDATIONS:

Gentle hand wash. Avoid rubbing and bleaching. Use cold water and mild soap. Do not soak or wring. Do not use a washing machine or dryer. Dry in the shade.

The warranty does not cover normal deterioration of the product, improper use, or damage caused by failure to follow instructions for the care or maintenance of the products.

In the event of a warranty claim, we will analyze the claim and give you a response as to whether or not the claim is valid within a maximum period of 15 business days. If the item can be repaired, it will be repaired, otherwise it will be exchanged.

What is the status of my order?

We will update you via email on the status of your order, tracking number and logistics partner. We will also inform you when your payment is approved, when we are processing your order and when it is invoiced and shipped.

Retraction Policy

If you wish to withdraw your consent once you have received the product, you may do so as long as you comply with the following:

VALIDITY: This procedure may only be carried out during the first 5 business days following receipt of the package, in accordance with the right of withdrawal established by law 1480 art. 47.

CONDITION: It is essential to ensure the integrity of the product; the exchange or withdrawal process can only be initiated when the products show no signs of having been used, have intact labels, are in an impeccable state of cleanliness and the packaging and accessories are in perfect condition.

FREIGHT: Freight and insurance costs will be the responsibility of the customer and packaging must ensure that the product is received in perfect condition. It is the buyer's responsibility to take the necessary measures to ensure that the product, including its packaging, is not damaged during transport.

If all the conditions mentioned above are met, CREACIONES ANGELITA will return the total amount paid for the garments, without any discounts or deductions being made and the term may not exceed 30 calendar days.

How can I choose the right size of my underwear?

In each product you will find the measurement guide to help you find your ideal size. However, you can see the Measurement Guide here.